Personal Injury Compensation

About Us

Elite Accident Claims (EAC) Ltd provides accident management and vehicle replacement solutions in the UK. We are a company that is proud of being different, exceptional, diverse and above all putting you the customer first at all times.

EAC Ltd is the leading accident management company in the UK that ensures clients receive the compensation they deserve, and we process all claims under our unique no-win no-fee policy.

EAC Ltd provides a 100% free service, and is your "4th emergency service". We are a fast expanding company with in depth expertise in claims management along with exceptional standards. We help and focus on those who have been involved in an accident through no fault of their own.

So if you have suffered an accident in the last three years, then don't delay, call today this could be the most important call you make today on our free phone helpline 0800073 0145 to speak to our fully trained and helpful members of staff, who will put a smile back on your face guaranteed.

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If you are unhappy with the service provided, then you have the right to make a complaint. Our complaints procedure is as follows:

  1. Complaints may be made in writing, by e-mail, by telephone or in any other form in respect of a claims management service that we have provided and that is regulated under the Compensation Act 2006.
  2. We reserve the right to decline to consider a complaint that is made more than six months after you became aware of the cause of the complaint. There may be instances where we will waive this requirement at our discretion. We will confirm to you in writing or by email if a complaint has been made outside the time limit that we are prepared to consider.
  3. We will send you a written or electronic acknowledgement of a complaint within five business days of receipt, identifying the person who will be handling the complaint for the business. Wherever possible, that person will not have been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint.
  4. Within four weeks of receiving a complaint, we will send you either:
    1. a final response which adequately addresses the complaint; or
    2. a holding response, which explains why we are not yet in a position to resolve the complaint and indicates when we will make further contact with you.
  5. Within eight weeks of receiving a complaint we will send you either:
    1. a final response which adequately addresses the complaint; or
    2. a response which explains why we are still not in a position to make a final response, giving reasons for the further delay and indicating when we expect to be able to provide a final response; and informs you that you may refer the handling of the complaint to the Claims Management Regulator if you are dissatisfied with the delay.
  6. Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which you accept. Appropriate redress will not always involve financial redress.
  7. In you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to:
    Claims Management Regulator
    PO Box 7824
    Burton on Trent
    Staffordshire
    DE14 9DP
    info@claimsregulation.gov.uk
    Tel: 0845 4506858.
  8. The Regulator can review the handling of the complaint and can give a direction on further handling of the complaint. However, he cannot determine a complaint or award compensation.

Car Accident?

Work Accident Claim

Car accidents can be a very traumatic experience, even if your injury is not serious... more

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Work Accident?

Work Accident Compensation

Accidents within the work place can bring a lot of hardship to you and to your family... more

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Slip, Trip or Fall?

Work Compensation Claim

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Criminal Injury?

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Accident Abroad?

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Medical Negligance?

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UK's health service is amongst the best in the world, we can be proud of our... more

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